Refund policy

At Advance2Mayfair (A2M), we take pride in the quality of our products and want every customer to be satisfied with their order. We understand, however, that sometimes an item may need to be returned.

Returns

If you wish to return an item, you must notify us of your decision to return your order within 14 days of receiving it. Once you have notified us, the item must be returned to us within the applicable return period.

To be eligible for a refund, items should be returned unworn, unused and in the same condition in which they were received, with all original tags and labels attached. Where possible, items should also be returned in their original packaging. We reserve the right to  not issue a refund where an item has been handled beyond what would reasonably be necessary to inspect its nature, characteristics and fit, resulting in a loss of value. Items showing signs of wear, washing, damage, staining, odours, alteration or other use beyond reasonable inspection may therefore be subject to your refund request being unaccepted.

Return Postage

Customers are responsible for arranging and paying the cost of returning unwanted items to Advance2Mayfair. Original delivery charges and return postage costs are treated in accordance with your applicable statutory rights.

We strongly recommend using a tracked or recorded delivery service when returning an item and retaining proof of postage until your return has been processed. Advance2Mayfair cannot accept responsibility for returned parcels that are lost or damaged while being transported back to us.

Refunds

Once your return has been received, we will inspect the item to ensure that it meets the conditions of our returns policy.

If your return is approved, your refund will be issued to the original payment method used to place the order. We will process eligible refunds within the time required by applicable consumer law. Please note that, after a refund has been processed by us, your bank or payment provider may require additional time for the funds to appear in your account. Where you cancel your entire eligible order under your statutory cancellation rights, any refund of your original standard delivery charge will be handled in accordance with UK consumer law. Additional delivery costs resulting from your choice of an enhanced or express delivery service may not be refundable beyond the cost of our standard delivery option.

Exchanges

If you require a different size, colour or product, please contact us regarding the available return or exchange options. Exchanges are subject to product availability.

Where a direct exchange is unavailable, you may be required to return the original item for a refund and place a new order for your preferred item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Make a Return

To begin a return, please contact Advance2Mayfair Customer Support and provide your order number and details of the item or items you wish to return.

We will provide you with the relevant return instructions and return address. Please ensure your order details are included with your return so that we can identify and process it correctly. Unless the item is faulty, damaged or incorrectly supplied, the customer is responsible for the cost of returning the item to us.

Any further queries or questions - please get in touch at a2mclothing@outlook.com